I am in the same situation - stuck on the never ending remodification treadmill. It was easy to get hired on with the company because Selene is not concerned with hiring top mortgage servicing talent, and the pay and incentives was not fair compared to the work that was expected to be done. 3rd request I have made to selene to send modification forms, and all I receive is letters asking me if I need help I called about a payment I sent and the customer service rep told me that their office was so small that they would know if they received a payment for a large amount. Desired outcome: Selene finances is well-known as one of the best and most successful companies in the business of financing properties. However they were king enough to let me know if I decided not to return the modification signed, they would start foreclosure processes. Look for Selenes complaints join us. Selene's Reg AB report for the year ended Dec. 31, 2019 contained minor findings that were remediated. This review was chosen algorithmically as the most valued customer feedback. My credit was damaged because of their practices and now it has been hard to refinance. Alabama Selene Finance Loan servicing, payments, escrow account complaint: . I also was transfered from Flagstar to Selene and I also had a Corprate Advance which I Found out was a duplicate payment from Flagstar and I am now trying to get that taken care of. They have made alot of money off us debt slaves, not that anyone cares. I have been trying to get a loan modification for three years and its nothing but ### from the last three companies that have owned or serviced my loan. Been with Flagstar Bank for 5+ years, never had a problem and received the letter from Flagstar that my mortgage has been sold. I got ripe off by T&Betts Mortgage and I didnt know until they were in prison.No-One got in touch with me about what was going on.I been in my home for 21 years now something is not right. Selene will never call you to ask for your personal information (such as a full SSN, date of birth, or loan number) in an automated phone call. Selene is required to acknowledge the QWR or Request for information per RESPA in 5 business days and answer it in 30 business days or you do have recourse, so listen to us address the Selene issues on The Daily Complaint today and contact us if you need further information on how to not only attack your problem but to get the solutions that you are seeking. To whom it may concern: Copyright 2021 LegalAbout.com. I made my 1st mortgage payment to them Jan. 4th. If you are facing a financial hardship that is affecting your ability to make your monthly mortgage payment, Selene Finance LP has empowered our professionals with the training and tools needed to offer flexible mortgage solutions designed to address your personal financial situation. 3 0 obj Selene Finance foreclosed on my home of 23 years all the while leading me to believe they where helpinge to do a loan modification!! Every time I call Selenes customer service line to make a payment they have no idea the correct amount to pay. With that said, you do have rights and by simply understanding them and knowing how to exercise them, you can hold Selene Finance accountable for their actions. Houston, TX 77042-4546. I continued to pay my mortgage throughout the disaster and paid for all of the repairs out of my own pocket. They are also in bed with the NJErma program. It was described to me as a friendly service given to their customers once a year. Then they started to foreclose on the house that ive lived in for 22 years. At best Selene is a poorly run company. Selene is a specialty loan servicer with a history of outstanding performance, offering full-service capabilities supporting all aspects of residential mortgage servicing. This was around the same time I was transitioning from a government job that had laid of hundred of people into another job. At worst, Selens is a fraudulent and criminal company. Each check has Selene finance on it so they must endorse the check like all mortgage companies do. Grace period refers to the period of time when payments can be received after the actual payment due date or deadline, without incurring penalties. We went into a loan mod process for 18 months with Bank of America. Selene Finance, LP (trading name, 2008-01-31 - ) Selene (trading name, 2021-03-05 - ) Agent Name Corporation Service Company d/b/a CSC-Lawyers Incorporating Service Company Agent Address 211 E. 7th Street Suite 620, Austin, TX, 78701, USA Directors / Officers. I've never been late with payments. please inform us all if anyone has any info on a lawyer to defend us on this matter against Selene Finance! And because Selene is not an FHA lender, these loans are not eligible for the government's short re-fi program. I guess I should Hate Bank of America for selling my mortgage to them, SELENE very very unprofessional. I would like to join this suit as I am a victim of Selene Finance, Gregory Funding, and Ajax Mortgage who are all the same business. Hello distressed Selene Finance mortgage holders, I would like to be included in the Class Action Lawsuit. I pay my mortgage every month so they are saying 3 year Share your photos and videos with others to prove the truth of your words. If you suspect a fraud attempt, we encourage you to contact your loan resolution representative at (877) 735-3637 or email us at CustomerService@SeleneFinance.com. I do believe they just want to sell my house cause they won't let me resolve the issue. The problem with this company is the only thing they can do is hound you. Cant refinance my house cause my income has gone down sufficiently and banks are not easy to get mortgage money from now.The Obama plan is a joke, these banks don't give a ### about all the money they got a couple years ago. On January 12, 2022, Rushmore Loan Management Services transferred over to Selene Finance $1212.28 dollars from our escrow account to them. Until that time FU Selene finance! Per the divorce agreement he decided to retain the home and wait to sell it due to the market at the time. They just added $2000 in Corporate Advance Balance Fees since my August 1 statement (today is August 8.) The Selene finance class action lawsuit, a case that has been pending in the U.S. courts for almost two years, is now before the U.S. Supreme Court. I was making my payments up until April I also need a referral in Kansas for a real estate title attorney. I honestly feel that they are just giving me the runaround. I let them know I had filled out all the paperwork for forbearance already or loan modification. They also have reported me over six months late. PLEASE FEEL FREE TO CONTACT me by calling or texting me at my number (786)314-2778 so we could discuss this further. I paid my December 1st house payment on November 20th through the payoff of loan - reimbursement of exce. "E R{&9621}~ |w3foIw"E}O?#_.4%+7HEH0%Z}@`h'S{pAr!RzU.> ^R69b{`_;Z>. Here is a link to the CFPB's new mortgage servicing rules http://www.consumerfinance.gov/newsroom/consumer-financial-protection-bureau-rules-establish-strong-protections-for-homeowners-facing-foreclosure/ My mortgage was bought by Selene. This will surely increase the credibility of your complaint. They can do more than they are doing to help people out. We have NEVER missed a mortgage payment on either of our loan and take pride in maintaining good credit. Hello Selene Finance customers, This will surely increase the credibility of your complaint. I have the same problem with selene finance with a transfer from Rushmore loan management there sister company. Employee in Dallas, TX. Where is the quality customer service? Dana Shafman Click here to get notifications about new complaints of Selene Finance. Sent them over 10, 000 they wanted to stop foreclosure for being 3 months behind on house payments of $650 each. Selene Finance review: mortgage payments. I mailed a check # 988 to Selene Finance in the amount of $1338.78 in 01/21. That doesn't mean you have a free pass to pay after the 1st, but it gives you some flexibility if your due date falls on a holiday or you're waiting to get paid. She said wiring takes 24-48hours. Im losing everthing after my dad passed away on February 5, 2022. Selene Finance has added over $8000 in Corporate Advance Balance Fees since taking over my mortgage in March, 2019. please add me to class act sui Im running for public office in Tucson, AZ and these guys messed with the wrong woman. <> Submit a complaint and get your issue resolved. Penalties for making a payment after the grace period may . State Attorney General I called for what was due on my account then called 3 weeks later and it was almost $5000 more. My mortgage was also sold by Flagstar to Selene. The moment I found out that they bought my mortgage, I contacted them and asked if I could start making my monthly payments and also set up a plan to repay the arreage. Refusing to apply funds to principal and paying off loan, they threw me into foreclosure. Ironically, my statements from Selene show I am paying escrow. Fax us at (866) 926-5498. I was given no choice after $98,000 is what they stated my original loan amount was in 2008 (Whole new story there), 2008-2011 beginning no problems payments on time, BOA paid my annual tax I was behind on of $2300 and set up a escrow account for $5000 deficiency around May 2011 by August 2011 they added another $2500 or so making the deficiency over $7500 then demanded payment immediately needless to say Intent to Accelerate notices, then letters from some Trustee I had never heard of started sending notices of intent to forclose. I have never been in default and have always paid my mortgage on time, no matter who held the mortgage. This happened six different times. I will pay my mortgage and you will never get my home. Selene Finance is a non bank mortgage servicer, essentially a debt collector. Revenue. If you are new to Selene, expect them to never actually resolve your loan situation. It's just smoke and mirrors, they get 4 months of payments, deny a refi "sorry, you're not qualified" and still forclose. Forged me to modification but I didnt sign. So broken title, broken dreams and memories and they made sure I was 100% financially broke so I cant afford help to even dream about taking them to court. A month ago I got a call from a Daniel Ellis regarding a loan modification. My mortgage was sold to Selene in July of 2021. 3-jE 9(|[k7}4"^]k5cIy Theres just no justice in it all! Lawyers & Attorneys, please come fwd & help. When the company learned that the original plan was to lower the rates of the loan from an average rate of around eleven percent to nearly three percent, this forced them to change the original plan to a plan that would charge the borrower even more money to make their loan modifications possible. WE ARE JUST OBJECTS. Days later, they emailed me a reinstatement quote for a wrong person, Elizabeth in NY. I am in the process of working with my local gov't officials to start some legislation to prevent compainies like Selene from doing business in the manner they currently operate. I am in NJ - my head is spinning! What Is The Standard Mortgage Payment Grace Period? There are three variants; a typed, drawn or uploaded signature. 1-866-430-8977. Offering suggestions of what to do which only leads to causing deeper problems in making your situation worse and in an attempt to make it easier for them to foreclose on your property. All I was told was to send by moneygram from Walmart. I did not say I could not make my payment, and I have never been late before or never had I not been able to pay. I called Selene Finance and asked what to do. This destroyed both out credit and since we had been reported we were unable to refinance. We pay $25K a year in interest on a house that is worth $100K less than what the principal on this loan is (which is, I'm sure, much more than Selene paid for the loan when Citi unloaded this portfolio of underwater mortgages in mid-2010). - On 10/19020 I received a letter from Selene Finance stating the trail Modification is due on 04/01/2021. los angeles regional water quality control board executive officer; montgomery high school baseball tickets. So they foreclosed, but my house didnt sale on the court house steps, and they didnt give me a chance to redeem had I been able to. From conversations with my representatives, there may be an investigation of Selen by my state. They are doing to help people out, essentially a debt collector [ }... The home and wait to sell it due to the market at time! Another job defend us on this matter against Selene Finance $ 1212.28 dollars from escrow. 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